Terms of service

ONLINE SKINCARE STORE TERMS

Effective October 11, 2026

These Terms of Service apply to the online skincare store operated by Velatura Aesthetics, PLLC, d/b/a Velatura Medical Aesthetics & Wellness ("Velatura," "we," "us," or "our"). They govern use of this retail store and purchases made through it. They do not replace separate agreements, consents, or duties relating to clinical care.
"Services" means this retail website and its shopping content, features, and tools, and does not include clinical care.
Please read these Terms and the linked policies before placing an order. They include important provisions about final sales, product use, shipping, warranties, and liability. By placing an order after being presented with these Terms, you agree to them to the extent permitted by applicable law. Our Privacy Policy explains how personal information is handled.
Nothing in these Terms removes rights or remedies that cannot be waived under applicable law. These Terms apply to future transactions from publication and do not retroactively change an earlier order.

1. Access And Account

To place an order, you must be legally able to enter into a contract in your place of residence and authorized to use the payment method provided. Give accurate, complete billing, shipping, and contact information. Purchases are for personal or household use, not unauthorized resale or export.
Keep your account credentials secure and notify us of suspected unauthorized use. Do not sell or transfer your account or impersonate another person. This does not make you responsible for transactions for which applicable law protects you from liability.

2. Our Products

Product images, packaging, and screen colors can vary. Product availability and descriptions can change for future purchases. We may limit purchase quantities or discontinue products. We will not use these provisions to substitute a materially different product or remove rights relating to an accepted order.
Product information and results. Store content is for general educational and shopping purposes, not individualized medical advice, diagnosis, or treatment. Buying a product or contacting this retail store does not by itself create a provider–patient relationship. Existing clinical relationships and professional duties are not affected. Individual results and skin tolerance vary; no particular cosmetic outcome is guaranteed. These statements do not cancel an express product promise or rights provided by law.
Use products as directed. Before use, read the ingredients, directions, warnings, and any Drug Facts labeling on the product. Follow the manufacturer's instructions, including any patch-testing, storage, and expiration guidance. Do not use a product if you know you are allergic to an ingredient. If irritation or an unexpected reaction occurs, stop use and contact a healthcare professional. Ask a healthcare professional about suitability if you are pregnant, nursing, receiving medical treatment, or managing a skin condition.
If a product arrives with a broken or compromised seal, do not use it and contact us. For a product-quality or safety concern, keep the packaging and lot information if available and contact Velatura. These instructions do not waive responsibility for defective products or override a recall or rights under applicable law.

3. Orders

Placing an order is an offer to purchase. We may decline or cancel an order for legitimate reasons, including unavailable stock, a material pricing error, suspected fraud, or restrictions on the sale. We will notify you using the contact information supplied with your order. If we decline or cancel a charged order, we will refund the amount charged for the canceled items and any related charges that must be refunded. We will not increase the price of an accepted order or substitute a materially different product without your agreement.
Please review your order before submitting it. Contact us promptly if a correction or cancellation is needed. We may be unable to stop an order already being prepared or shipped; this does not limit cancellation rights provided by law or our obligations if we cannot ship as promised.
All skincare sales are final for change of mind, including unopened products. Opened, used, tampered-with products and products with broken seals are not eligible for routine returns or exchanges. Our Refund Policy explains the full policy and how to contact us about damaged, defective, incorrect, or compromised-seal products. Final sale does not exclude appropriate remedies for those issues, non-delivery, product recalls, or rights that cannot be excluded under applicable law. Contact us before mailing any product back.

4. Prices And Billing

Prices are in US dollars unless expressly stated otherwise. The price and applicable shipping charges and taxes shown at checkout apply to your order. Prices, promotions, and availability can change for future orders. Online prices may differ from practice or third-party prices.
You authorize the charges disclosed at checkout and represent that you are entitled to use the payment method. Separate promotion terms will be disclosed when applicable and do not override nonwaivable rights.
If you believe a charge is incorrect, please contact us so we can investigate. Nothing in these Terms prevents you from exercising lawful billing-error, payment-dispute, or chargeback rights. We do not impose an automatic penalty for a good-faith payment dispute.

5. Shipping And Delivery

We ship from our South Tampa practice to eligible US addresses, including US territories and military addresses, as described in our Shipping Policy.
Orders are processed within 3–5 business days before shipment. Carrier transit time is additional and varies by destination and service. The processing window applies to both Standard and Express orders. Standard shipping is $8 and Express shipping is $15, as displayed at checkout. Shipping charges apply regardless of order amount; we do not offer free shipping.
Carrier delivery estimates are not guarantees. If we cannot ship within our promised timeframe, we will give the notices and choices required by law, including obtaining any required consent to a delay or promptly refunding unshipped merchandise and applicable charges. Final-sale wording does not override those obligations.
You are responsible for providing an accurate delivery address and contacting us promptly about corrections. If an order is delayed, lost, marked delivered but missing, or arrives damaged, contact us with your order number. We will investigate and arrange the resolution required by our policies or applicable law. We do not treat a carrier handoff or delivery scan alone as eliminating all customer rights. Any proposed additional shipping charge will be disclosed before we ask you to agree to it.

6. Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Velatura Aesthetics, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Velatura Aesthetics, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Velatura Aesthetics.
Velatura Aesthetics's names, logos, product and service names, designs, and slogans are trademarks of Velatura Aesthetics or its affiliates or licensors. You must not use such trademarks without the prior written permission of Velatura Aesthetics. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
The restrictions in this section do not prevent ordinary browsing, saving order records for personal use, using your own reviews or other content, or uses permitted by applicable law. Ownership of customer feedback is governed by Section 11.

7. Optional Tools

The store may provide optional third-party tools or links. Their availability can change, and separate third-party terms may apply. To the extent permitted by law, we do not promise uninterrupted availability or the accuracy of independent third-party content. This provision does not excuse our obligations for products purchased directly from Velatura or liabilities that cannot legally be excluded.

8. Third-Party Links

Links to other websites are provided for convenience. Review those sites' policies before using them. We do not control independent third-party websites and do not guarantee their content or services. This does not direct you away from Velatura for a problem with an order placed in this store: contact us about products purchased here, even when another company manufactured them. Nothing in this section excludes responsibility that applicable law places on us.

9. Relationship With Shopify

Velatura Aesthetics is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Velatura Aesthetics. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Velatura Aesthetics, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Velatura Aesthetics.

10. Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information.
Shopify hosts this store and collects and processes personal information to provide the store and its services, including enhanced services described in the applicable privacy notices. Information submitted to the store is shared with Shopify and service providers, including recipients that may be in other countries, as described in those notices. Depending on your location, you may have rights to opt out or object to certain processing. See Shopify's privacy controls and our Your Privacy Choices page.
Please do not enter medical records or other sensitive health information in checkout notes or public reviews. Use the practice's designated clinical communication channel for clinical matters. These retail Terms do not authorize additional uses of medical information.

11. Feedback

You retain ownership of feedback and reviews you create. For content you voluntarily submit for public posting, you grant Velatura a nonexclusive, royalty-free license to display, reproduce, and format it in connection with this store, without changing its meaning. This license does not cover private customer-service communications, payment information, or health information, and does not give us ownership of your review.
Only submit content you are entitled to share. Disclose any incentive or material connection when required. We may remove spam, unlawful content, content that violates another person's rights, or confidential or private information. We do not remove reviews merely because they are negative. Nothing in these Terms restricts honest reviews, lawful complaints, or communications with regulators.

12. Errors, Inaccuracies And Omissions

We may correct inaccuracies in product descriptions, pricing, stock status, or other store information. If an error affects an order, we will contact you and offer any options required by law. A materially different substitute or higher price requires your agreement. If we cancel a charged order, we will refund the canceled items and related charges that must be refunded. Updates do not retroactively remove a customer's rights relating to an earlier purchase.

13. Prohibited Uses

Use the store lawfully. Do not commit fraud, impersonate someone, harass or threaten others, infringe intellectual property, distribute malware or spam, collect others' personal information without authority, or bypass access controls. Do not disrupt or exploit the store or use unauthorized automated collection tools. Ordinary shopping, assistive technologies, honest reviews, lawful complaints, and Agents permitted under Section 14 are not prohibited by this section.
We may restrict access reasonably necessary to address unlawful use, security threats, or a material breach. Such a restriction does not cancel our obligations concerning accepted orders, refunds, or rights provided by law.

14. Agents

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

15. Termination

We may suspend or terminate access for unlawful conduct, security threats, or a material breach of these Terms, with notice where required by law. Termination does not eliminate accrued rights, amounts lawfully owed, or our obligations concerning accepted orders and required refunds. Provisions intended by their nature to continue, including intellectual property, lawful liability limitations, governing law, and dispute resolution, continue to the extent permitted by law.

16. Disclaimer Of Warranties

We do not guarantee that access to the website will be uninterrupted, error-free, or compatible with every device. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS GENERAL INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR THE WEBSITE ITSELF.
This website disclaimer does not make all products final sale without warranties. It does not exclude applicable product warranties, manufacturer warranties, express promises, required remedies for defective or nonconforming goods, or obligations under our Refund Policy. Individual cosmetic results are not guaranteed as explained in Section 2. No statement in these Terms excludes a warranty or right that cannot legally be excluded.

17. Limitation Of Liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW, VELATURA AND ITS OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL ECONOMIC LOSSES ARISING FROM USE OF THIS RETAIL STORE, INCLUDING LOST PROFITS OR BUSINESS OPPORTUNITIES.
This limitation does not exclude or limit liability for death or personal injury, defective-product claims where limitation is prohibited, fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded or limited. It does not reduce our obligations for refunds, non-delivery, damaged or incorrect orders, recalls, or nonwaivable consumer protections. It does not apply to separate clinical care or alter professional duties. Where a limitation is not permitted, it applies only to the extent the law allows. These protections and exceptions govern any other disclaimer or release in these Terms.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify Velatura and its officers, employees, and service providers against reasonable third-party claims and costs caused by your unlawful misuse of the store, infringement of another person's rights, or intentional material breach of these Terms. This does not apply to ordinary lawful shopping, honest reviews, product injury claims arising from normal product use, or claims caused by our own conduct.
We will give reasonable notice of a claim and an opportunity to participate in its defense. We will not settle a claim in a way that imposes an admission or nonmonetary obligation on you without your consent. This provision is subject to the consumer protections in Section 17.

19. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

20. Waiver; Entire Agreement

These Terms and the policies they link to form the agreement for this retail store, subject to applicable law. They do not replace separate clinical consents or agreements or remove express product promises. Failure to enforce a provision on one occasion does not waive it later. If a general provision conflicts with a specific published order, refund, or shipping promise, that specific promise controls, subject always to rights that cannot be waived.

21. Assignment

You may not transfer contractual obligations under these Terms without our consent. We may transfer the operation of the store and associated contractual rights and obligations in a lawful business transfer, subject to applicable privacy law and without reducing your rights for existing orders. Any notice required by law will be provided.

22. Governing Law

Florida law and applicable US federal law govern these retail Terms, without depriving you of mandatory consumer protections that apply where you live. To the extent permitted by law, disputes may be brought in the state courts in Hillsborough County, Florida, or the US federal courts serving that county. This does not override a nonwaivable right to use another court or an eligible small-claims court.
Please contact us first if you have a concern so we can try to resolve it. Contacting us is not a mandatory condition to exercising a legal right and does not shorten or pause any legal deadline. These Terms do not require arbitration or waive lawful rights to a jury trial or class proceeding.

23. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

24. Changes To Terms Of Service

We may update these Terms for future use of the store and future orders. Material changes will be communicated as required by law. The version presented when an order was placed governs that order unless applicable law requires otherwise; later updates do not retroactively change it. We maintain versions of our published policies.

25. Contact Information

Questions about these Terms or an order can be sent to info@velaturaaesthetics.com or directed to (813) 686-6536.
Velatura Aesthetics, PLLC, d/b/a Velatura Medical Aesthetics & Wellness
3433 S West Shore Blvd
Tampa, FL 33629, United States
Visits by appointment only.
See our Contact Information, Refund Policy, Shipping Policy, and Privacy Policy.